Refund and Return Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Please note that some items, such as customized or personalized products, may not be eligible for return.

To initiate a return, please contact us at [insert contact information] with your order number and the reason for your return. We will provide you with a return label and instructions for returning your item.

Once your return is received and inspected, we will issue a refund to your original payment method within 7-10 business days. If you paid with a credit card, your refund will be credited to the same credit card used for the original purchase. Please note that depending on your card issuer's policies, it may take additional time for the refund to appear on your statement.

If you need to exchange an item for a different size, color, or style, please contact us at [insert contact information]. We will work with you to ensure that you receive the item you want.

We offer free standard shipping on all orders. Please allow 2-3 business days for processing and 5-7 business days for delivery. If you need your order to arrive sooner, we offer expedited shipping for an additional fee.

If you need to cancel your order, please contact us at [insert contact information] as soon as possible. We will do our best to cancel your order before it ships. If your order has already shipped, you may still be able to return it for a refund (see above).

If you have any questions or concerns about our refund and return policy, please contact us at info@nortekled.com